ALCOTRAZ MELBOURNE EMAIL ADDRESS
I have a customer service query. How can I get in touch?
If your question is about an existing booking or the experience itself and is not answered in these website FAQs, please contact us here
EXPERIENCE
What is included in the event?
You get approximately 4 personalised cocktails delivered by our expert mixologists, using the liquor you smuggle in with you. All mixers, bitters, syrups and other ingredients that go into making your gang delicious cocktails are included in the ticket price, so please simply bring your own spirit of choice.
Included within the ticket price is also a fully immersive experience, involving highly talented actors, unique storylines and impressive set design.
Those that want to get involved in the storyline are highly encouraged to do so! Those that would prefer to sit back and enjoy are welcome to do that too, whilst enjoying personalised cocktails in this unique and fun world.
Where is the experience located?
The experience takes place at 592 Elizabeth Street in Melbourne, located right next to the Queen Victoria Market.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in a venue with air conditioning.
How long does the experience last?
The experience lasts 1 hour and 45 minutes.
Is there parking available?
There is street parking available. There are several paid car parks around the venue as well. We highly recommend coming via public transport since it is well connected and next to the Queen Victoria Market.
Is there a dress code?
Please wear light clothing. Before you enter you will be required to put on a provided orange jumpsuit over your clothes. This is to ensure you are easily identifiable to avoid escape until released.
What size do the orange jumpsuits go up to?
Our jumpsuits sizes range between XS - 4XL. Please note that they are not compulsory and can be worn in a more comfortable way (i.e tying it around the waist).
Is it scary?
Alcotraz is an immersive cocktail experience but is not scary. We have actors working inside the prison who help bring to life a fun, lighthearted experience for guests. If at any time guests do not act respectful and polite towards actors and the venue then they run the risk of their experience being cut short.
Is there a minimum or maximum group size?
There is no minimum group size. If attending in a small group of 2 or 3, we will do our best to ensure that you are kept separate from others and receive your own cell but on occasion this is not always possible and there is a chance that you may end up within the same cell as another couple or small group.
Cells can seat 6 guests max, so if above 6 in a group, we will do our best to seat your group in adjacent or opposite cells.
Will I have a private cell?
If attending in a small group of 2 or 3, we will do our best to ensure that you are kept separate from others and receive your own cell but on occasion this is not always possible and there is a chance that you may end up within the same cell as another couple or small group. To ensure your own private cell, please book for 4-6 inmates.
Will there be merchandise for sale?
There will not be merchandise for sale at the event.
Will there be interaction with the performers?
Yes, but it is not mandatory. We encourage you to interact with the actors to fully immerse yourself in the experience.
TICKETS
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free up to 2h before the event. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&C.
Can I make a group booking?
If you would like to book for a group of more than 30 people, please reach out to us here with your preferred attendance date and the size of your group.
Do you offer private hires?
For private hire requests of groups between 30-120 people, please reach out to us here
Can I make a booking for a date that is unlisted on the website?
For special occasion bookings of more than 12 people for unlisted dates, please reach out to us here
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 5-10 min before the time stated on your ticket.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, if you need to bring a service dog, please contact us here to make us aware.
Is the venue accessible?
Yes, the event is being held in an accessible venue. If you are a wheelchair user or need assistance getting in and out of the venue, please contact us here to make us aware.
What are the prohibited items at the experience? Can I smoke or vape?
Smoking and vaping are prohibited. Other prohibited items are: drugs and drug paraphernalia, flammables, promotional items/unauthorised solicitations/vendors (including flyers, samples, giveaways).
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here with proof of needing a carer ticket.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that both deaf and visually impaired people will be able to enjoy this experience.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a seated experience, so seating will be available for every guest.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us here.
Is coat check available?
There is no coat check onsite, however you will find boxes to put your belongings in your own cell.
Is there an age requirement?
This experience only allows guests above 18 years old.
CODE OF CONDUCT
Behaviour Management
The business must prevent drunk or disorderly individuals from entering or remaining on the premises.
Access will be denied to underage patrons.
Consumption Areas
Alcohol is permitted only within the designated permit area or "red line area" as specified in the permit documentation.
Management of Liquor Bottles Brought by Patrons
- Only sealed bottles from recognised brands will be accepted; pre-opened bottles are not permitted.
- Patrons are encouraged to share a bottle(s). We recommend 5 x 50ml mini bottles for groups of 2. For groups of 3-4 we recommend 1 x 500ml bottle and for groups of 5-6 inmates we recommend 1 x 700ml bottle.
- All bottles brought by patrons will be stored behind the bar for the duration of the event, ensuring that alcohol consumption is fully controlled by our trained bar staff. A maximum of four drinks per patron will be served throughout the experience, spaced according to scripted events, which helps regulate consumption more effectively than typical BYO settings, where patrons may drink at their own discretion.
Management of Opened Liquor Bottles Upon Exit
Unfortunately we will not be able to return open bottles with liquor to guests to take home. Due to Victoria liquor laws, we will have to dispose of any leftover liquor. It is therefore important you bring the correct quantity of liquor for your group size to avoid any wastage. Our recommendations are in the previous FAQ.
DRINKS
Will food and beverage be available on site for purchase? How much alcohol do we need to bring?
No food will be served or purchasable on site. There will be an option to purchase alcohol to be used in your experience on-site for $15 per person intended for those who are unable to bring their own, forget or do not follow the recommended quantities accurately. This option is also available for purchase in advance when completing the booking process for your tickets online.
For individuals only drinking non-alcoholic drinks, there is no need to bring anything and no need to purchase anything on-site. For individuals bringing their own liquor to enjoy cocktails there is no need to purchase anything more on-site. We recommend 5 x 50ml mini bottles for groups of 2. For groups of 3-4 we recommend 1 x 500ml bottle and for groups of 5-6 inmates we recommend 1 x 700ml bottle
Our team of inmate mixologists are highly skilled, therefore, we recommend smuggling in base spirits, such as Gin, Vodka, Rum etc so they can make you and your gang delicious cocktails.
Can we bring non-spirits, like beer and wine?
Our team of inmate mixologists are highly skilled, therefore, we recommend smuggling in spirit so they can make you and your gang delicious cocktails. However, if some guests wanted to simply bring other choices of liquor like wine or beer, this is no problem and our team will be able to serve that for them in our prison cups.
Do we get back any alcohol we don’t drink?
Unfortunately we will not be able to return open bottles with liquor in to guests to take home. Due to Victoria liquor laws, we will have to dispose of any leftover liquor. It is therefore important you bring the correct quantity of liquor for your group size to avoid any wastage. Our recommendations are in the previous FAQ.
Are non-alcoholic drinks available?
Yes they are. Instead of smuggling in your liquor to make up your cocktails, you will receive 4x expertly crafted mocktails included within the ticket price!
Can I bring opened bottles of alcohol?
Alcotraz operates a closed bottle policy meaning we will not accept any bottles previously opened. Please only bring new, unopened and sealed bottles.
Crafted cocktails
Interactive performances
First time in Australia!
